Customer Service Advisor in Kaolack

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A Customer Service Advisor is required to act as a representantive of company. You will be responsible for answering inquiries, resolving issues, processing transactions, providing product assistance and gathering customer feedback. The candidate should have experience in maintaining customer satisfaction and relationships

The ideal candidate should have a background in retail, financem healthcare and technology.

Responsibilities

Exceptional customer service experience with a genuine interest in customers & their needs.
Addressing complaints and concerns with effective problem-solving
To deliver excellent customer service every time
Troubleshooting and providing guidance on products
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
A related apprentiship or certificate
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Vocational training or experience
Handling cash and cheques; orders, refunds and payments
Identifying and providing solutions to customers’ needs
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.

Experience

Exceptional customer service experience with a genuine interest in customers & their needs.
Addressing complaints and concerns with effective problem-solving
To deliver excellent customer service every time
Troubleshooting and providing guidance on products
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
A related apprentiship or certificate
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Vocational training or experience
Handling cash and cheques; orders, refunds and payments
Identifying and providing solutions to customers’ needs
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.

Qualifications

Exceptional customer service experience with a genuine interest in customers & their needs.
Addressing complaints and concerns with effective problem-solving
To deliver excellent customer service every time
Troubleshooting and providing guidance on products
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
A related apprentiship or certificate
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Vocational training or experience
Handling cash and cheques; orders, refunds and payments
Identifying and providing solutions to customers’ needs
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.