Customer Service Advisor

_________

A Customer Service Advisor is required to act as a representantive of company. You will be responsible for answering inquiries, resolving issues, processing transactions, providing product assistance and gathering customer feedback. The candidate should have experience in maintaining customer satisfaction and relationships

The ideal candidate should have a background in retail, financem healthcare and technology.

Responsibilities

To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Troubleshooting and providing guidance on products
To deliver excellent customer service every time
Vocational training or experience
Addressing complaints and concerns with effective problem-solving
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Exceptional customer service experience with a genuine interest in customers & their needs.
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Identifying and providing solutions to customers’ needs

Experience

To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Troubleshooting and providing guidance on products
To deliver excellent customer service every time
Vocational training or experience
Addressing complaints and concerns with effective problem-solving
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Exceptional customer service experience with a genuine interest in customers & their needs.
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Identifying and providing solutions to customers’ needs

Qualifications

To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Troubleshooting and providing guidance on products
To deliver excellent customer service every time
Vocational training or experience
Addressing complaints and concerns with effective problem-solving
Driving enthusiasm within a team.
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Exceptional customer service experience with a genuine interest in customers & their needs.
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Identifying and providing solutions to customers’ needs