Customer Service Advisor in Nukulaelae

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A Customer Service Advisor is required to act as a representantive of company. You will be responsible for answering inquiries, resolving issues, processing transactions, providing product assistance and gathering customer feedback. The candidate should have experience in maintaining customer satisfaction and relationships

The ideal candidate should have a background in retail, financem healthcare and technology.

Responsibilities

Identifying and providing solutions to customers’ needs
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
To deliver excellent customer service every time
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Vocational training or experience
Troubleshooting and providing guidance on products
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Addressing complaints and concerns with effective problem-solving

Experience

Identifying and providing solutions to customers’ needs
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
To deliver excellent customer service every time
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Vocational training or experience
Troubleshooting and providing guidance on products
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Addressing complaints and concerns with effective problem-solving

Qualifications

Identifying and providing solutions to customers’ needs
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
To deliver excellent customer service every time
To be the frontline representative of the company, responding to customer questions via phone, email, chat, social media, etc
Handling cash and cheques; orders, refunds and payments
A related apprentiship or certificate
Basic or level 2 maths and english preferred
Be collaborative to work with sales, marketing, and technical teams to enhance customer experience
Vocational training or experience
Troubleshooting and providing guidance on products
You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.
Addressing complaints and concerns with effective problem-solving